We practice effective communication, and that includes being responsive. Our team understands that even a simple “We’re looking at the problem right now, I will let you know as soon as I have more information,” goes a long way in assuring the client that the problem is being taken care of.
Transparency is equally as important to us, and we have an open culture that ensures clients are fully aware of what is going on with their projects. This applies across board, from direct access to our time reports to making sure the client is aware of any progress and delays that might occur.
When a delay might occur, we work with the client to come up appropriate solutions, which might range from reducing the project scope, extending the deadline, or other solutions that might be available to solve the problem. We never present challenges to clients without offering possible solutions.
Throughout the duration of the project, a seamless communication process remains in place between the client and the development team. Periodic communication occurs through virtual conferencing tools such as Slack, Skype and Zoom, or through emails and project/backlog management systems such as JIRA.