We practice effective communication, and that includes being responsive. Our team understands that even simple feedback like “Looking at the problem right now, I will let you know as soon as I have more information,” goes a long way in assuring the client that the problem is being taken care of.
Transparency is just as important to us, and we have an open culture that ensures clients are fully aware of what is going on with their projects. This applies across board, from direct access to our time reports to making sure the client is aware of progress, and of any delays that might occur.
Where a delay might occur, we work with the client to develop appropriate solutions, which might range from reducing the project scope to extending the deadline or other solutions that might be available to solve the problem. We never present challenges to clients without offering possible solutions.
Throughout the duration of the project, a seamless communication process remains in place between the client and the development team. Periodic communication occurs through virtual conferencing tools such as Slack, Skype or Zoom, or via emails and project/backlog management systems such as JIRA.
